Refund and Returns Policy

Last Updated: October 27, 2024

Overview

Thank you for shopping at CDGamer. This Returns Policy outlines our procedures and policies regarding digital product returns and refunds for game keys and software licenses purchased through our platform.

No-Refund Policy for Activated Products

Please note: We do not provide refunds for confirmed or completed purchases of digital products.** This includes:
– Game activation keys
– Software license keys
– Digital downloads
– Subscription codes
– Any other digital content once the code has been revealed or delivered

Key Protection Measures

For your security and satisfaction, we implement the following measures:
– All product keys are verified before delivery
– Keys are only revealed after purchase confirmation
– Our system automatically checks key validity at the time of purchase

Pre-Purchase Protection

Before completing your purchase:
– Carefully review the product details
– Verify system requirements
– Ensure regional compatibility
– Check the platform requirements (Steam, Epic Games, etc.)
– Confirm you are purchasing the correct edition/version

Exceptions to No-Refund Policy

Refunds may only be considered in the following specific circumstances:
1. Unresolved Issue Pertaining Undelivered Products: If you did not receive your digital key after payment confirmation
2. Technical Error: If our system fails to generate or deliver your key
3. Invalid/Already Used Keys: If the provided key is proven to be invalid or already used at the time of delivery

How to Report Issues

If you encounter any of the above exceptional circumstances:
1. Contact our support team within 24 hours of purchase
2. Provide your order number and detailed description of the issue
3. Include any error messages or screenshots
4. Do not attempt to activate invalid keys multiple times

Verification Process

For issues requiring investigation:
– Our team will verify your purchase details
– We will check the key activation status
– Technical issues will be documented and reviewed
– You will receive a response within 48 business hours

Contact Information

For any questions about this policy or to report issues:
– Email: info@cdgamer.com
– Support Portal: https://cdgamer.com/support
– Live Chat: Available 24/7 through our website

Legal Notice

We reserve the right to:
– Modify this policy at any time
– Request additional verification information such as Government ID, Drivers License or Bank statement.
– Make final decisions regarding refund eligibility
– Take action against fraudulent claims.